At WachTivo, we strive to provide high-quality TV services and ensure customer satisfaction. However, we understand that issues may arise, and we have established the following refund policy to address those situations.
1. Eligibility for Refunds
We offer refunds under the following conditions:
• Technical Issues: If you experience ongoing technical issues that prevent you from using our service and our support team is unable to resolve the problem within a reasonable time frame, you may be eligible for a refund.
• Service Not as Described: If the service you receive does not match what was advertised, and we are unable to provide the correct service, you may request a refund.
Please note that requests for refunds must be made within 7 days of your purchase.
2. Non-Refundable Situations
Refunds will not be issued in the following situations:
• Change of Mind: If you change your mind after subscribing to our service, we do not offer refunds for this reason.
• Partial Usage: If you have used the service for a portion of the subscription period, we will not issue a refund for the remaining time.
• Failure to Use the Service: If you did not use or activate the service after purchase, we do not offer refunds due to lack of usage.
• Incompatibility: If the TV service is not compatible with your device, and the incompatibility was not caused by any error on our part, refunds will not be granted.
3. How to Request a Refund
If you believe you are eligible for a refund, please contact our support team at contact@watchtivo.org with the following details:
• Your name and account information.
• The reason for your refund request, including any relevant screenshots or descriptions of the technical issue (if applicable).
Our team will review your request and respond within 5-7 business days. If your refund is approved, the funds will be credited back to your original method of payment within 10-14 business days.
4. Chargebacks and Disputes
We recommend contacting us directly with any service issues before initiating a chargeback or dispute with your payment provider. If you proceed with a chargeback or dispute without first contacting us, we reserve the right to terminate your access to our service.
5. Contact Us
If you have any questions regarding this Refund Policy, please reach out to us at:
WachTivo
Email: contact@watchtivo.org
Website: https://watchtivo.xyz